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More and more illiterate support

PlayboyPoker Support chat got disconnected‏

Playboy Poker (support@playboypoker.com)
5:36 PM
To: L U-C
Picture of Playboy Poker
Dear Lukas,Hello and thank you for contacting Playboy Poker Customer Support.

I have looked into your account. However we cannot see an option was selected,
since he deposited with moneybookers the same option should be selected for withdrawal.
This is the reason your withdrawal is redirected to your account.

It takes normally 5 business days, the fund will be seen in your Money Bookers account.

Please kindly advised to request your withdraw with Moneybookers by 31st January.

Please feel free to contact us should there be anything we can assist you with.

Our contact details can be found at the following link https://www.playboypoker.com/en/support

Customer Support Team
PlayboyPoker.com

——— Cention Contact Centre – Original message ———
Errand: #103784
From: L U-C (lukasuc@hotmail.com)
Sent: 2014/01/22 19:48
To: English
Subject: RE: PlayboyPoker Support chat got disconnected

thanks for your reply, but with all due respect,
i do not feel you have answered my questions:

1.
i know when the official deadline is, but often there is a delay to process a cashout, once it has been requested. i wish to know how that potential delay will affect my effective deadline to request a wd

2.
while it may have been somewhat hypothetical, my second question was not even addressed.

From: L U-C (lukasuc@hotmail.com)
Sent: 2014/01/21 19:29
To: English
Subject: RE: PlayboyPoker Support chat got disconnected

what is the latest date i can REQUEST a withdrawal, and still expect it to clear before the deadline?

if i do not withdraw the funds in time, will you hold on to them until i can secure a new dep/wd method?

From: support@playboypoker.com
Subject: RE: PlayboyPoker Support chat got disconnected
To: lukasuc@hotmail.com
Date: Wed, 22 Jan 2014 10:08:41 +0100

Dear Lucas,

Hello and thank you for contacting PlayboyPoker Customer Support Team.​

I can inform you that you can withdraw with Skrills (Moneybookers) til 31/01/2014.

Please feel free to contact us should there be anything we can assist you with.

Our contact details can be found at the following link https://www.playboypoker.com/en/support

Jürgen
Customer Support Team
PlayboyPoker.com

——— Cention Contact Centre – Original message – End ———

L U-C
1:48 PM
thanks for your reply, but with all due respect, i do not feel you have answered my questions: 1. i know when the official deadline is, but often there is a delay to process a cashout, once it has bee
Picture of L U-C
Playboy Poker (support@playboypoker.com)
4:08 AM
To: L U-C
Picture of Playboy Poker
Dear Lucas,Hello and thank you for contacting PlayboyPoker Customer Support Team.​

I can inform you that you can withdraw with Skrills (Moneybookers) til 31/01/2014.

Please feel free to contact us should there be anything we can assist you with.

Our contact details can be found at the following link https://www.playboypoker.com/en/support

Jürgen
Customer Support Team
PlayboyPoker.com

——— Cention Contact Centre – Original message ———
Errand: #102998
From: L U-C (lukasuc@hotmail.com)
Sent: 2014/01/21 19:29
To: English
Subject: RE: PlayboyPoker Support chat got disconnected

what is the latest date i can REQUEST a withdrawal, and still expect it to clear before the deadline?

if i do not withdraw the funds in time, will you hold on to them until i can secure a new dep/wd method?

From: support@playboypoker.com
Subject: RE: PlayboyPoker Support chat got disconnected
To: lukasuc@hotmail.com
Date: Tue, 21 Jan 2014 17:45:02 +0100

Dear Lukas,

Hello and thank you for contacting PlayboyPoker Customer Support Team.​
Like my colleague said, you can login, play and withdraw, but not deposit.
Normally you can only withdraw with a method you used at least once for a deposit.
Our Backend Tool is under a scheduled mainte nance for the next 2 hours, after that I will check your Account and let you know
about your withdraw options. Thank you for your patience.
——————————————————————————————————————————-
Dear Lukas,
As promised I checked your Account, I see that you only made Skrill deposits so you can only withdraw with Skrill.
Please make sure to make your Skrill withdr aws before the 31st of January.

——— Cention Contact Centre – Original message – End ———

L U-C
21/01/2014
what is the latest date i can REQUEST a withdrawal, and still expect it to clear before the deadline? if i do not withdraw the funds in time, will you hold on to them until i can secure a new dep/wd m
Picture of L U-C
Playboy Poker (support@playboypoker.com)
21/01/2014
Dear Lukas, Hello and thank you for contacting PlayboyPoker Customer Support Team.​ Like my colleague said, you can login, play and withdraw, but not deposit. Normally you can only withdraw with a met
Picture of Playboy Poker
Playboy Poker (support@playboypoker.com)
21/01/2014
Dear Lukas, Hello and thank you for contacting PlayboyPoker Customer Support Team.​ Like my colleague said, you can login, play and withdraw, but not deposit. Normally you can only withdraw with a met
Picture of Playboy Poker
L U-C
21/01/2014
To: Playboy Poker
Picture of L U-C
thanks for your attention,
may i ask you to clarify the messages in your last mail…WILL I BE ABLE to play indefinitely on your site, since i signed up before your policy change?
when is that policy, re: canadians, coming into place?

by what methods will you allow me to cash out, if i cant use Skrill after Feb1?
(i am trying to ascertain if i will need to withdraw my balance asap or not)

Playboy Poker (support@playboypoker.com)
Attachment
20/01/2014
To: L U-C
Picture of Playboy Poker

Dear Lukas,

Hello and thank you for contacting PlayboyPoker Customer Support Team.​

Please accept my apologies, that I did not reply to your chat, we were very busy at that time. Once again I would like to apologize for that.

I have reviewed your account and can see that our poker manager has manually credited your account with $ 20.00 on 23/12/2013.

You have earned 92.52 poker points so far. Only we can see your actual poker points balance.

We continue to review the countries that we accept and the decision has been made to stop servicing the Canadian market. Thank you for your business and we wish you the best of luck in the future.

You will be still able to log in, play and withdraw your existing balance.

https://ww w.playboypoker.com/en/banking

$ 82.75
Balance adjusted: added $ 20.00 Adjustment: playboy poker $20 for $20 promotion     COMPLETED

Please feel free to contact us should there be anything we can assist you with.

Our contact details can be found at the following link https:\\www.playboypoker.com\en\support

Kind Regards,

Tina

Customer Support Team
PlayboyPoker.com

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